The Importance of Reinforcing Employee Skills and Strengths
By Mike Moore When your employees successfully complete an HVAC Learning Solutions course, a sense of accomplishment and a bit of excitement are to be expected. And why not? Picking up valuable new...
View ArticleThe Proper Way to Ohm a Single-phase Compressor
Hi, When I have a blown plug, what’s the safest way to ohm a single-phase compressor? – Roxanne George, Minneapolis, Minnesota Hi Roxanne, Tom Mallinos from HVAC Learning Solutions here. Glad you’re...
View ArticleA New Pitch for 2016
By Mike Moore A new year brings new opportunities for success, and 2016 is no exception — especially when it comes to sales. Now is the perfect time to give your sales pitch a much needed update. Here...
View ArticleNew how-to videos provide quick, on-the-spot training
By Jose De La Portilla Ever been confronted with an issue on a service call but had no idea how to fix it? Instead of scrambling for fast — and potentially unreliable — online assistance, Lennox...
View ArticleMaximizing Your New Trainee’s Results
By Mike Moore Setting your HVAC Learning Solutions trainees up for success means more than simply signing the forms and paying for the classes. Here are three ways to maximize your employees’ newfound...
View ArticleThe Importance of Continuing Education Classes: Part 1
By Mike Moore Continuing education courses (CEC) are crucial for anyone looking to stay on top of the HVAC game. I sat down with our newest HVAC Learning Solutions technical trainer, Kenneth Harris, to...
View ArticleContinuing Education: Part 2
By Mike Moore In part one of this two-part series, I sat down with Kenneth Harris, technical trainer at HVAC Learning Solutions, to discuss the benefits of continuing education courses in the HVAC...
View ArticleBecome a Sales Management Superhero: Pt. 1
By Dave Nichols We all know the importance of sales management, but what does that actually look like? I recently spoke about this topic at Lennox LIVE — here are the highlights. What is good sales...
View ArticleOutperform the Competition: Pt. 1
By Mike Moore Everyone wants to stand out from the crowd, but it’s not necessarily as easy as it sounds. If you were able to catch my talk at Lennox LIVE, you know that outperforming the competition...
View ArticleOutperform the Competition: Pt. 2
By Mike Moore In part one of this blog, I discussed how departmentalization creates a financially sound organization and why key performance indicators (KPIs) improve decision-making and overall...
View ArticleIs Your Online Presence as Strong as It Should Be?
By Victoria Richardson A strong online presence is a must for any business today, particularly those in the HVAC industry. Customers head straight to the Internet for information when they’re in the...
View ArticleThree Tips for Summer Marketing
By Victoria Richardson Summer is heating up and service calls are coming in, which means it’s the perfect time to implement some red-hot summer marketing strategies! Take advantage of the busy season...
View ArticleSafety First: Part One
By Kenneth Harris HVAC technicians face a lot of risks on the job every day — and when it comes to safety, you definitely don’t want to cut corners. Whether you’re a first-year tech or a seasoned...
View ArticleSafety First: Part Two
By Kenneth Harris In Safety First: Part One, guest blogger Kenneth Harris discussed the risks associated with working on an HVAC system in rainy or wet conditions. Today, Harris will tackle chemical,...
View ArticleRefrigerant Safety
By Ken Harris Summer — the season of non-stop service calls from customers needing you to fix A/C units. During this busy time of servicing cooling equipment, the possibility of getting hurt from...
View ArticleContact Us: Up-to-Date or Out-of-Date?
By Mike Moore The quote, “if you build it, they will come,” from the movie “Field of Dreams” is a classic, but it doesn’t ring true when we’re talking about your HVAC business. Sure, you can build it,...
View ArticleA Timeline for Customer Service
By Victoria Richardson As HVAC dealers, you know that customer service is the name of the game — but did you know there’s actually a timeline you should be using to guide your customer service efforts?...
View ArticleTech Tips: Top 10 Things to Know Day 1
By Dustin Evans and Ramy Mousa HVAC Learning Solutions Technical Trainers Dustin Evans and Ramy Mousa haven’t always been experts. They had their first day on the job, too. Now they offer their best...
View ArticleFive Ways Checklists Can Improve Your Business
By Ramy Mousa The checklist is one of the most versatile and important tools you carry. More than just a list of tasks to complete on a service call, your workflow checklist can help you upsell current...
View ArticleHow to be the Sherlock Holmes of HVAC
By Ramy Mousa You don’t need to wear a deerstalker hat or carry a magnifying glass to be an HVAC detective. Diagnosing system problems and upselling homeowners is elementary when you can spot clues and...
View Article