Hot weather safety for technicians
It’s going to be a scorching summer, and that means technicians will be in attic spaces, basements, and roofs — all susceptible to the worst heat. Here’s how to stay safe on the job: 1. Summer...
View Article5 things your manager wants you to know
There are some words that will never leave your manager’s lips. It doesn’t mean that he or she wouldn’t want you to know the following five things (via inc.com): 1. Sales don’t just “appear.” Sometimes...
View ArticleUtilize technicians to boost the bottom line
It’s the age-old debate — should your technicians be expected to sell? I say hire for sales skills, even if you don’t use them. Even if your technicians don’t “own” sales for the company, they can help...
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Family business needs structure
Gary Oetker is a guest blogger for HVAC Learning Solutions. The family business is comfortable. It’s easy to slip into a financial disorganization and lose discipline. Family businesses need the most...
View Article5 HVAC tools to make your job easier
With all the helpful technology on the market today, streamlining your HVAC field service and customer relations could be just an app or tool away. Thanks to the folks at TheSmartVan.com, here is a...
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3 ways to keep your customers during a price increase
Sometimes raising prices is a necessary evil. Your customers will groan. Your salespeople will be challenged. And sometimes, you’ll experience customer service nightmares. No worries, though. I’m here...
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How do I choose an HVAC trainer?
If you’re plugged into HVAC training and using it as an employee benefit, knowing what to look for in the right vendor is your first step. So how do you choose the right one for you? Here are a few...
View Article3 ways social media can hurt your HVAC business
There are about a thousand messages out there telling businesses to jump on the social media bandwagon. But, so many business owners are disappointed when they’re not getting the magical results...
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Introducing yourself to customers
First impressions say it all. Make it worth something. In a recent article from Inc.com, Jeff describes a personal account of how a new acquaintance in a non-business setting can quickly turn into an...
View ArticleTake time off for the holidays (without dropping customers)
Time off can do us a world of good, especially when family and the holidays are involved. So, give your technicians and salespeople some time off — but plan carefully. Sometimes the holidays are the...
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5 reasons the new learning center will change your life
In a rut with HVAC training? Do you feel like you’re constantly running behind? Don’t think you or your employees have time for training? Well, you’re in luck. The HVAC Learning Solutions new powerful...
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How the Dealer Needs Analysis can save your business
You would never know how your business stacks up against the competition if you didn’t pay attention. Sure, you may have heard rumors that the other guy in your backyard is making huge profit on solar...
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Where to start with HVAC training
HVAC training is an ever-present part of improving your business, but it can be tough to figure out just exactly where to start, and how to get the ball rolling on improving your employees. Here’s 3...
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Why word of mouth marketing is still relevant in HVAC
What are your customers saying about your business? Are they happy with the work you’ve done, or telling all their friends about their dissatisfaction with your brand? While creating a social media...
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The science of 24-hour service
It takes a lot more than just an employee or two for your company to be able to offer service around the clock. While the idea of 24-hour service seems simple enough, does your company really have what...
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The tools that aren’t in your HVAC work truck
While you never know what you’re going to face in a day’s work, it’s better to be over prepared than sorry. While tools and samples for sales are a given, I have some suggestions of things to carry in...
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The Benefits of Bringing Your Child to Work
On April 25th, take advantage of “Take Your Child To Work Day” by showing your sons and daughters the ropes behind your HVAC business. Not only is it a bonding experience for you and your children, but...
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Training? You’ve got time for it.
Time is precious. Once you spend it, you cannot get it back. This may be one of the reasons you feel too busy as a manager when implementing training into your business. Who is going to manage it? How...
View ArticleMaster your body language
Body language is an important part of the HVAC job, whether you’re a technician or salesperson. Use it to your advantage to make sure the customer feels welcome and comfortable. It’s been a pleasure...
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What’s your learning style?
Everyone has a different learning style, whether you like to get hands-on, listen, or watch. HVAC Learning Solutions has both online and instructor-led learning that will produce technicians ready to...
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